What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Island Time Wellness reserves the right to refuse all returns, reshipments and refunds.
I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Island Time Wellness will not be responsible for orders sent to the incorrect delivery address provided by the customer. Once an order is placed we are not able to edit the order nor change the shipping address. Please verify that your information is correct before completing the order. Island Time Wellness reserves the right to refuse all returns, reshipments and refunds.
My items arrived damaged, what should I do?
In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. Please include your order number for faster service.
Please contact us immediately, within 48 hours receiving the order, at email@example.com.
Please provide us with your order number and some photos of the damage product/s. We will do our best to accommodate your request. However, Island Time Wellness reserves the right to refuse all returns, reshipments and refunds.
I received incorrect item/s what should I do?
Please contact firstname.lastname@example.org within 48 hours receiving the order, so that we can take care of this for you. Please include your order number for faster service.
Please provide us with your order number along with a photo of the incorrect item you received. We will do our best to accommodate your request. However, Island Time Wellness reserves the right to refuse all returns, reshipments and refunds.
Island Time Wellness is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. We are unable to offer compensation for any charge the country of delivery destination that inflicts. Please note, Island Time Wellness reserves the right to refuse all returns, reshipments and refunds for this matter.
No refunds (partial or full) will be given for mistakes made outside of our control. This includes /you/ ordering a wrong size, style, or color. This also includes /you/ giving wrong or incomplete mailing address information.
Please review your order before you finish checkout to avoid any issues.
Due to the COVID-19 global emergency, FedEx has updated their policy regarding delivery guarantees.
FedEx will continue to operate, as it is regarded as an essential business. However, delivery guarantees no longer apply to any service. For now, we can expect some of the 2 Day packages to have extended delivery dates.
Our official policy is we do ship everything same-day (excluding weekends and holidays) if received by 8:30 am EST however it’s not a contractual guarantee. Once an order has been placed we will not be able to edit the order including any shipping addresses or method of shipping. Buyer must review order prior to confirming the purchase.
Please note that Overnight shipping does not include processing times.
Please note we DO NOT ship to PO boxes.
We are not responsible for packages stolen from doorsteps. Order signature services from the purchaser upon receipt can be requested at checkout.
We are NOT responsible if the package is not delivered within the guaranteed shipping time. Shipping carriers are sometimes delayed and Island Time Wellness LLC does not take responsibility for late delivery times and we will not issue a shipping refund.
Please contact the carrier directly to resolve delivery time issues. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1.800.ASK.USPS) or the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.
Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service.
Refunds are not possible for an order not received for international orders if the shipping option was not trackable. If you haven’t received a refund yet, first check your bank/PayPal account. If an order is deemed undeliverable by the shipping company and is returned back to our warehouse we will automatically issue a store credit for the order total - shipping charges.
Exchange Rates & Fees
All items in our store are prices in US dollars. If you pay for an order using a credit card in a different currency then the credit card company will exchange the currency and may charge you a small fee. Contact your credit provider for details.
Customs and Duties
Customs duty is a tax that is determined by the customs authority of your country based on product type, known as commodity, value, weight, and dimensions.
Customs duty is established by your customs authority. Duty, tariffs, and taxes are the responsibility of the customer. If you are required to pay duties or taxes by your customs authority you must pay this to the shipping carrier prior to receiving the package. Once the taxes are paid you will be allowed to pick up the package or the shipping courier will drop it off at your doorstep. Please contact the carrier to inquire about their policy.
We offer calculated rate shipping. Please input your address to view the rate option.
We strictly prohit the wholesaling or reselling of our products.
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